SweetCanada Inc – Returns & Cancellations (Customers)

At SweetCanada Inc., your satisfaction is a priority. We work with trusted Canadian suppliers to deliver high-quality gift baskets and food products across the country. Because many of our products are perishable and made to order, specific rules apply to returns and cancellations to ensure fairness and product safety.

1. Return Policy

Perishable Food Products

Due to the nature of perishable items, we do not accept returns once an order has been delivered.

If your order arrives with damaged, spoiled, or missing items, you must contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the affected items

We will review your request and may offer a replacement, store credit, or refund, depending on the supplier’s policy.

Non-Food Items and Gifts

For non-food products, claims must be submitted within 15 days of delivery.
Returned items must be unused, in their original packaging, and in resellable condition.

2. Cancellations

Before Shipping

To cancel an order, please email contact@sweetcanada.ca within 48 hours of your purchase.
We will confirm whether the cancellation is possible before the order is processed or shipped.

After Shipping

Once an order has been shipped, it cannot be cancelled.
If you received an incorrect or defective product, contact us to open a claim.

3. Refunds

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds may be issued as:

• A replacement (if available)
• Store credit
• A partial or full refund, depending on supplier approval

4. Exceptions

Please note:

• Products damaged after delivery are not eligible.
• Custom or personalized gift baskets cannot be returned.
• No refunds for minor variations such as packaging differences or equivalent supplier substitutions.

5. Submitting a Return or Claim

To start a claim:

Visit our Contact Form at SweetCanada.ca
Select “Returns & Claims”
Provide your order details and upload photos if applicable

Our team typically responds within 2–3 business days.

6. Questions?

contact@sweetcanada.ca
160D-6900 Boulevard Décarie, Montreal, Quebec H3X 2T8